Frequently Asked Questions
Everything you need to know about ordering, privacy and product care.
THE REP Finds Editorial Team
Is the packaging really discreet?
Yes. Plain box, no logos or product names, and a neutral sender name.
How can I check a product's material?
Read the material field on the individual product page and packaging. Product specifications vary, so ask us before ordering if a material is not clearly stated.
Which lube should I use with silicone toys?
Use a water-based lube with silicone toys. Silicone lube can damage silicone surfaces.
How do I clean my toys?
Wash with warm water and mild soap or a dedicated toy cleaner, then air-dry fully before storing.
Can I return an item?
For hygiene reasons, opened intimate products can't be returned. Faulty items are replaced — just message us.
Do you ship to my country?
We ship worldwide, including the US, UK, EU, Canada and Australia.
Chat privately with our team
Not sure what to choose? Tell us what you're looking for and we'll recommend the right fit.
Sources and editorial responsibility
Supplier catalog information is the source of product descriptions and specifications, not independent testing or certification. Follow the manufacturer’s care instructions. General health references do not certify any listed product and are not personal medical advice.
General safety references
- NHS — Sexual Health St Helens: toy hygiene & sharing
- CDC — Condoms & lubricant compatibility
- WHO — Sexual health
Source: NHS, CDC, WHO · References checked (as of):